Refunds are limited because the catalog sells digital goods.

A duplicate charge for the same product, a payment captured without successful digital delivery, or a product that fails to match the documented requirements and supported setup may qualify for a refund review.

For beta launch, qualification depends on the issue being reported within 7 days of payment and before the product has been successfully put into normal production use on your stream.

Change-of-mind requests after successful delivery, compatibility issues caused by unsupported custom modifications, or requests based on third-party platform outages usually do not qualify for refunds.

Refunds are also not intended for cases where the buyer did not review the documented requirements for OBS Studio, Streamer.bot, or supported platform routing before purchase.

Send the purchase email, product name, payment date, and a short description of the issue to the public support channel listed on the support page.

If the issue is resolvable through setup guidance or a delivery fix, support will attempt that path first because it is usually faster than refund processing for both sides.